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Ellswear
Activewear Online offers a satisfaction-guaranteed shopping experience. If you
are not completely satisfied with an item, you may return it and we will refund
your purchase if it is eligible. (Please check the return
conditions
below to determine whether your return is eligible for a refund).
To return
your purchase, simply click the "Return Form" button
above, print out and fill in the form (to avoid any delay in processing your refund, please ensure the
form is thoroughly completed). Please mail the completed form, original invoice
and the item(s) you wish to return to the address on the form.
Please note
that you are responsible for all shipping and handling costs when making a
return. Exchanges are not available by mail. If you wish to exchange your purchase please follow the above return procedures and place a new order for the new item. Items may also be exchanged in the Ellswear Activewear Victoria Store. See the Contact Ellswear section for store location. Ellswear
Activewear is committed to design and manufacture of the highest quality
garments. Should a manufacturing flaw be discovered, please return the
item and a replacement item will promptly be sent to you, at our expense. If you have
questions or need assistance with the form, please contact Ellswear’s customer
service agent at ewdance@shaw.ca
or call 1-250-721-5356. RECEIVING A
REFUND
Once we
receive the return and determine that it complies with our Return Conditions, we
will refund you the cost of the merchandise, plus any applicable taxes.
Your refund will be credited only to the credit card you used to make the
purchase. We ask that you kindly allow two billing cycles for your refund to
appear on your credit card statement. 2
Calendar Weeks: DOCUMENTATION: ORIGINAL
CONDITION: NON-RETURNABLE
ITEMS:
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